Working at a spa for the past 5 years has taught me a lot about customer service and spa etiquette of course. Although we deal with AAAAAAAAlot of Ghetto-Fabulous people, you would think that there would be alot more educated, well-spoken people out there. And you would also think that those well-spoken, educated people would have more etiquette than the rest. but guess what??...NO!
Now there are many things i'd like to be able to say to people, but as any of you that may work in a customer service- oriented environment may know; we can only scream, curse, and state the obvious in our minds lol. So here is a list of Phone & In-Person Spa Etiquette Rules you can share with anyone you think may need it.
1. When you call an establishment please be sure to do so from a quiet area. We are not psychics we cannot guess what you are saying through the screaming child and loud television in the background. Help us HELP YOU by allowing us the ability to be able to listen and understand you clearly so that we may understand all of your requests and pertinent information correctly the first time.
2. DO NOT walk into someone's business and question their prices. YOU are not the boss, YOU do not know the cost of our overheard so do not question why we charge this price and FURTHERMORE DO NOT tell us that you paid $7 down the block to get a facial (that obviously did not help because your face still looks jacked and probably worse than when you first went in) because we do not care. If you like getting a facial for $7 down the block at Cuchi's -So-Called-Spa then do so. But please spare us the "yaa so expensive" bit we could care less.
3. DO NOT ask stupid-ass questions. You sell those products? Which ones ? the ones on the Retail Shelf with the prices on them?...NO we just like to use them to help us gather more dust.
4. When you call to schedule an appointment....GET TO THE POINT! We do not need to hear your whole life story. As much as we'd love to lend an ear our phones are constantly ringing and we would like to attend to all clients in a timely manner. Unfortunately we do not offer any Dr. Phil Facials....although i'm starting to think we should.
5. Stop asking " how much is a spa?" A spa costs anywhere from $250,000 to over a$1 mil. So unless you are looking to buy the establishment you are looking for a spa SERVICE.
6. It is great when and if you purchase a special promotion or sale item because you wanted to save some money while still enjoying a nice relaxing service. But please do not ruin that by trying to change what is being offered. If it says swedish massage do not argue with us because you want a deep tissue although the promotion clearly stated SWEDISH MASSAGE ONLY.
7. Is there an echo in the background or are your parents paraketes? "Sorry we do not have anything on that date is there another date that may work for you?" is not code for yes there is something available i just want you to ask me 30 more times because i enjoy repeating myself.
8. No your child cannot go with you into a spa service...that defeats the whole point of you relaxing! He/She is a child. By the same token no your 6 year old CANNOT get a facial or massage...what are they stressed about? how many video games and barbies they have?
9. As i'm sitting here writing this a client is playing a loud song on her cellphone. Why does she think myself or any other client sitting here waiting for a service wants to hear katy perry? Keep your conversations to yourself as well as your choice of music.
10. Do not threaten anyone because we are booked and cannot accomodate you because you have an emergency. We love business. We would not deny anyone an appointment if we had it. so just be understanding and next time be prepared and book ahead of time.
that is all for now lol. i'm pretty sure i'll be coming up with more.
